Case study · AI voice agent
Support Hive: AI voice agents that answer every call
An AI-powered conversational agent that helps businesses scale customer support with personalised voice agents that deliver a fast, intelligent and human-like conversation, round the clock.
The challenge
Businesses miss calls, and traditional IVR phone menus are robotic: callers press 1, 2 or 3 and still wait for a person. Hosted voice-agent platforms fix the conversation but add a platform fee on every minute, on top of model and phone costs.
What we built
An AI voice agent platform in the same category as Vapi, owned end to end, so there is no third-party platform fee on each minute. It is a live multi-tenant platform answering real customer calls across several industries. We led the technology as the client’s CTO partner.
What the voice agent does
Understands natural language and the caller’s intent, instead of a press-a-number menu
Resolves frequent queries and transfers the call to the relevant department when needed
Handles accents, slang, urgency and context
Takes up to 50 calls simultaneously
Books appointments and sends confirmations
Personalised to each business, with round-the-clock availability
The Hive Control Centre
One web platform to manage support, documents, training, analytics and billing.
Unified platform
Call Alert Hub
Real-time monitoring of calls and instant alerts, with the conversation between the customer and the AI agent on screen.
Five services
Run support from one place
Call Alert Hub for real-time monitoring · Agent Training for courses, certifications and tracking · Document Hub for secure storage and versions · Analysis for reports, KPIs and insights · Billing & Payments for invoices and secure payments.
Where it is used
Support Hive is offered to hospitality, automotive (car dealerships), DIY traders, logistics and small and medium businesses. Visitors can try a live voice demo on the website and request UK pricing.
Product facts on this page are taken from supporthive.ai. We do not publish client usage figures without approval.
Want an AI voice agent on your phone line?
Thirty minutes with a founder. You describe the problem, the deadline and what "done" looks like. We tell you whether we are the right team, and if we are not, we say so.
Prefer email? hello@jsklogics.com
- You speak with a founder, not a sales team.
- We sign an NDA before you share anything sensitive.
- You meet the people who will be accountable for the work.